Call Us: (091) 880 108

About Us

Paul Dowling PD Ceramics LtdPD Ceramics Ltd was set-up by Paul Dowling in 1986 after graduating from the Eastman Dental Hospital, London. It has been delivering an exceptional and very personal approach to how it services its customer base in Ireland for 30 years. In that time we have evolved successfully by using the most up-to-date technology, techniques and the very best materials to meet our customer’s needs. We are an Irish company, supporting the local workforce and buying from Irish suppliers as much as possible.

We pride ourselves on our working relationship with our customers and the range of services we can offer them. Communication is key in our daily support to our customers and we are always available to handle queries, over the phone, on-site at their practice. Over the past few years our communication modes have changed and one of the most effective ways we now transfer information on cases is via images and screenshots that allow us show the dentist exactly what we wish to discuss straight away when a problem occurs. It is a quick and effective way to get a problem sorted quickly, especially when distance and lead times demand immediate action. Our customers support and encourage us too in an ever changing landscape, where we are constantly scrutinizing our manufacturing processes to bring the very best solutions to our clients.

Our highly trained staff help us deliver a reliable and high quality service. Education is vital for us all in order to embrace and benefit in this evolving technological age. Continuing education is a priority for us at our facility and it is a worthwhile investment that benefits our team, which is made up of our staff and customers. We are where we are today, because of the strong team support we have in the business. Our team is one of our greatest’s strengths!

PD Ceramics Ltd Craftsmanship

We moved to our spacious, purpose build dental laboratory facility in Loughrea, Co Galway in 2008, which allows us to offer significantly more to our customers and their patients. We actively encourage our dentists to visit our lab to discuss cases and we provide space for on-site training and lectures and a patient analysis consultation room.

Postal and Delivery

Cases are received via An Post or various courier services here at the laboratory from our customer base. Fastway Couriers are our delivery couriers of choice as we provide a free guaranteed next-day delivery service. They offer a reliable timetable service, backed up by the latest computer technology and online parcel track and trace facilities.

Traceability

We use the Labtrac dental laboratory management software system, which gives us the best tools to manage cases, quality and our customer accounts. We can email invoices and statements and can access information you may need on live and archived cases at the touch of a button.