Shipping Policy UK

Delivery to the UK, Scotland and Wales

SHIPPING – Delivery with DPD
  • Our products have a shipping duration of 2+ working days (post-manufacturing)
  • Our goods are sent from Loughrea, Co. Galway, Ireland, where our laboratory is located.
  • Shipments are made from Tuesday to Thursday only, excluding Bank Holidays or weekends.
  • Delivery times begin after production is completed.
  • Please note that shipments can occasionally be delayed due to unforeseen circumstances or delivery times are out of our control*, so please give 2 days from dispatch date to book patient cases in for appointments.
  • Remember, if you decide to return an item(s), shipping costs will not be refunded.
*Custom orders using external suppliers will take longer to be dispatched due to additional production time and will be shipped to you once processed.

DPD – Our Courier of Choice

We selected DPD because they are dedicated to changing the way we deliver.

They put measures in place to guarantee that you get the most out of your delivery. Initiatives such as their in-flight alternatives and one-hour time windows on UK deliveries guarantee that you, our client, always receive the best range of services, ensuring that it meets your demands.

TRACKING

Use DPD online tracking feature to monitor the progress of your case delivery to the UK, Scotland and Wales.

You can request email confirmation of your parcel’s delivery, to ensure that your products arrive on time.

Our partners of preference for deliveries are An Post & DPD due to their sustainability policy and commitment to a more sustainable life.
https://dpd.ie/tracking

Our partner of preference for deliveries are An Post & DPD due to their sustainability policy and commitment to a more sustainable life.

Find out more:
https://www.anpost.com/Sustainability
https://dpd.ie/sustainability

SHIPPING ABROAD

All shipments to the UK and Northern Ireland are via DPD currently, but we also work with other service providers. For more information:

https://www.anpost.com/Post-Parcels/Sending/Postal-Rates/International-Delivery
https://shipping.dpd.ie/parcel-delivery/uk